Posted on Tue, Oct 07, 2003
HOUSTON – October 7, 2003 -- Bridgeway Software, Inc., the leading provider of automated corporate legal solutions, announced today that it has named Christine Collins as Director of Customer Support and Quality Assurance. Ms. Collins is an executive with more than 20 years of experience in the computer service industry, with a proven track record of proactive customer service excellence.
Before joining Bridgeway, Ms. Collins was Vice President of Support Services of a start-up software company, where her accomplishments included creating an entirely new customer support department and process. “During my career, I have been focused on identifying customer needs and determining the most efficient way to meet those needs,” Ms. Collins said. “I enjoy hearing input from Bridgeway customers and employees about their support experiences, and I will combine their input with my years of service experience to streamline support and the Quality Assurance processes.”
At Bridgeway, Ms. Collins is chartered with advancing the core principle that satisfying the customer's needs for technical assistance and training in a timely, easy and friendly manner are key to the company's continued success. “Bridgeway's culture of delighting the customer matches my philosophy that customer care is the most important aspect of my day. By improving our product quality and by decreasing resolution time of support requests, we will be striving to impress our customers.”
“We are very pleased to have Chris join our team,” said Pat O’Donnell, founder and president of Bridgeway. “She is a unique and excellent asset in terms of experience and attitude. She completely understands Bridgeway’s customer service ethic and how it follows through with our products, eCounsel™and Secretariat™.”
eCounsel™
Bridgeway Software’s eCounsel™ manages legal matters from inception through close. The legal department can review similar matter types, budget vs. actual costs, staff deployment, outstanding invoices, outside counsel costs and more. eCounsel™’s user-driven design supports electronic billing, document collaboration, desktop calendar integration, drag-and-drop report design, document creation using HotDocs® integration, and knowledge dissemination throughout the company. The eCounsel™ solution shoulders the details freeing legal staffs to focus on the best legal outcomes for clients and the company.
Secretariat™
Bridgeway Software's Secretariat™ tracks a company's history from inception through its entire life cycle, making corporate history recall a matter of point-and-click retrieval. Its sophisticated user-driven design supports wizards for repetitive tasks, a report writer for drag-and-drop report design, graphical hierarchical charting, and document creation with HotDocs® integration. In addition, a secure, self-service Secretariat Web page responds to the countless information requests that stream into the office of the corporate secretary daily, lessening the load on the staff.
About Bridgeway Software
Bridgeway Software, Inc. develops, markets and supports the Secretariat™ and eCounsel™ members of the Bridgeway Application Suite for the corporate legal community. Its best-in-class software and professional services are designed to automate the management of information for corporate secretaries and general counsel. Bridgeway has been recognized in the Inc. 500 as one of America's fastest growing companies. Founded in 1989, Bridgeway Software is headquartered in Houston, Texas with representative offices in Canada. For further information on Bridgeway products and services, please call your Bridgeway Managing Consultant at (888) 272-4699.
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Media Contact:
Teresa O’Donnell
(713) 599-8300
teresa.odonnell@bridge-way.com
Carolyn Depko
(732) 562-0800
cdepko@legalvoice.com